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CALL CENTER REPRESENTATIVE

Posting Details

Position Information

Job Title CALL CENTER REPRESENTATIVE
Job Description

The University of New Hampshire offers survey research services to sponsors in government, academia, business, and the non-profit sector. We conduct telephone interviews for research studies using a computer-assisted telephone interviewing system. We do not sell anything or ask for any money.

Interviewers are required to work a minimum of three, 4-hour shifts per week, with at least one of the shifts on a weekend. Interviewers are responsible for setting up a schedule that will be maintained for the semester.

Schedules may be adjusted with supervisor approval. Typical shifts are Monday through Friday from 5pm to 9pm, Saturdays 10am to 2pm or 2pm to 6pm, and Sundays 1pm to 5pm or 5pm to 9pm; however, the days/hours available to work may vary project by project.

This is a part-time position with work hours available only when the UNH Survey Center has a telephone survey project in the field.

Current, active USNH employees that are looking for additional hours, are welcome to apply.

Location UNH, Durham, NH
Required Qualifications

Telephone skills
Ability to navigate MS Office
Strong customer service skills
Ability to work varied hours and flexible schedule

Preferred Qualifications
Physical Demands
FTE
Salary Information

Posting Detail Information

Posting Number ASP0060FY17
Open Date 06/26/2017
Close Date
Open Until Filled Yes
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

The Survey Center has conducted survey research projects at the University of New Hampshire since 1976. The Center has grown rapidly during the past 30 years and now conducts approximately 40 – 50 major survey projects each year. Our growth is due in part to our commitment to work closely with each client on an individual basis to provide high quality, cost-effective public opinion polling data.

The Survey Center conducts mail, telephone, Internet, E-mail, and self-administered surveys for university researchers, public agencies, non-profit organizations, private businesses, and media clients. We have experience working with a variety of state and federal agencies, private companies, not-for-profit organizations, and national news media sources. We have conducted state, regional, and national general population surveys based on probability sampling, surveys which target specific populations, surveys which utilize complex stratified sampling techniques, and panel studies.

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume/Vita
Optional Documents
  1. Cover Letter
  2. (3) Professional References Contact Info