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Position Details


Long Classification Title
Location UNH, Durham, NH
Department UNH Library Collection Management [ULLALB]
Summary of Position

As manager in the newly formed (7/17) Information Resources Management Division, provide vision, supervision and direction to a busy interlibrary loan and document delivery operation that borrows/lends an average of 70,000 books and periodical articles per year. Develop and streamline workflow and integrate those ILL workflow with other units, especially Acquisitions. Reporting to the Collection Management Librarian, but with a large degree of autonomy, lead the unit that connects UNH students and scholars with the materials they need for academic success and ensure a culture of collaboration in a consortium environment.

Additional Job Information
Posting Number/Job Order # PS0549FY18
Acceptable minimum level of education Bachelor's
Acceptable minimum years of experience 2 years
Other minimum qualifications

• Bachelor’s degree and two years of library work experience and/or combination of higher education and related work experience equal to six years.
• Excellent supervisory, interpersonal and written/oral communication skills.
• Knowledgeable and skilled in a variety of computer applications and other relevant technology including a Library Services Platform (LSP) and InterLibrary Loan interfaces (e.g. ILLiad) and Microsoft Office Suite applications (Outlook, Word, Excel, SharePoint).
• Ability to establish and maintain effective working relationships with faculty, staff and students
• Ability to articulate a resource sharing philosophy and principles and the ability to work independently and as part of a team.
• Knowledge of international, national, regional and Online Computer Library Center (OCLC) interlibrary loan policies and procedures and copyright law, requirements and restrictions required.

Additional Preferred Qualifications

• A strong service orientation is highly desirable.
• Experience writing policies, procedures and contributing to a user-focused online experience to improve patron experiences.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting
Percent Time Information (FTE) 1.00
Grade 17
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

A comprehensive land-, sea-, and space-grant university, UNH is the state’s flagship public university and is ideally located in the rural town of Durham, with ready access to the Maine and New Hampshire seacoasts, Boston, and the White Mountains. The University actively creates and nurtures a dynamic learning environment in which qualified individuals of differing perspectives, life experiences and cultural backgrounds pursue goals with mutual respect and shared spirit of inquiry. UNH has just under 13,000 undergraduate students and 2,200 graduate students.

Posting Details

Posting Date 08/01/2017
Open Until Filled No
Closing Date
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Salaried Staff (Exempt)
Appointment Type Regular
If TERM position provide projected end date

Computer, scanning equipment, photocopier, fax

DOT Safety Information None applicable

Duties / Responsibilities

Job Duties


Supervise Interlibrary Loan staff; includes hiring, training and coaching for performance. Hire and schedule student assistants; manage staffing to provide adequate coverage to ensure compliance with 24-hour turnaround time service commitment.


Manage all Interlibrary borrowing, lending and document delivery request processing. Analyze and improve workflows and services to ensure fast and accurate materials delivery. Seek and maintain thorough understanding and knowledge of ILLiad (interlibrary loan system) client and associated add-ons and use technology to improve service by investigating, recommending and implementing new features as appropriate. Ensure that communication systems with users reflect library customer service standards. Work with technologists to design interfaces that are easy to use. Review statistics and technology recommend to improvements and enhancements to interlibrary loan services and operations. Interpret, recommend, write and implement operational policies and procedures. Using best practices, update and maintain interlibrary loan systems. Create documentation for various interlibrary loan procedures. Encourage collaboration with branch libraries and departments within the University of New Hampshire regarding requests, policies and problems.


Process University of New Hampshire user requests. Evaluate alternative services to determine fastest, most economical option for fulfillment (includes searching and verifying bibliographic data in catalogs, bibliographic tools, OCLC and other computer databases. Interact with colleagues both within and outside of UNH to ensure excellent service. Knowledge of international, national, regional and Online Computer Library Center (OCLC) interlibrary loan policies and procedures and copyright law, requirements and restrictions required. Ensure compliance with U.S. Copyright regulations. Collaborate regularly with colleagues in Acquisitions to determine when purchase is a preferable alternative. Investigate availability and initiate correspondence with other libraries to secure reprints, micro text, theses etc. which cannot be transmitted through interlibrary loan. Work with Special Collections and Curatorial Services, Maps and other library areas to consider digital delivery of non-circulating materials within copyright boundaries. Maintain knowledge of electronic content licenses relevant to what can legally be shared.


Ensure the collection of interlibrary loan and copyright statistics. Produce annual reports of interlibrary loans/borrows, document delivery service activities and copyright statistics for Department Head (and/or other organizations as requested). Ensure the maintenance of lending and borrowing records, timely overdue notices and accurate invoices. Process and maintain accurate records of fiscal transactions. Attend Library and supervisory-related meetings and serve on Library working groups and taskforces as appropriate.


Represent the University of New Hampshire Library on various regional (New Hampshire and New England) interlibrary loan committees. Attend ILL Community of Interest meetings hosted by the Boston Library Consortium and other New England library ILL departments. Liaise with the BLC, the IDS (Information Delivery Services) Project and East (Eastern Academic Scholars’ Trust) Interlibrary Loan Best Practices Group. Attend professional development workshops, conferences and demonstrations to stay abreast of advances in the field.


Duties above are not intended to be all inclusive. There will be other duties assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you meet the definition of an Internal Candidate? Internal Candidates include: (1) active status employees who have completed the introductory period and (2) adjunct staff members who have been employed within USNH for at least 12 months in total and who have worked at least 1,000 hours during the 12 month period preceding the application for the position. Student employment does not apply toward internal status eligibility.
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume/Vita
Optional Documents
  1. (3) Professional References Contact Info