Position Details


Location Granite State College
Department GSC Enterprise Systems [CSVSSI]
Summary of Position

The position provides key support and administration for Salesforce – TargetX, DegreeWorks, Informatica, and WebTailor. This position manages and controls systems integrations, including the data feeds between Banner and Salesforce.

In addition to supporting functional users and business units, this individual supports and product and process enhancements of the individual enterprise systems as well as work to maintain best practices and successful data integration between the systems. The individual in this position reviews business process and leads business requirements workshops, and develops solutions meeting the business need. This position will work collaboratively across teams and departments to prioritize and implement improvements in both business practice and enterprise systems function.

Additional Job Information
Posting Number/Job Order # PS0400FY17
Acceptable minimum level of education Bachelor's
Acceptable minimum years of experience 5-7 years
Other minimum qualifications

Experience with training, troubleshooting and systems support, plus Ellucian Banner or other Student Information Systems, ERP, Salesforce or other CRM

Area(s) of Specialization – Relational databases, customer service, higher education.

Technical Skills – preferred experience with Ellucian Banner Student.

Additional Preferred Qualifications
Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting
Percent Time Information (FTE) 1.00
Grade 18
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

Posting Details

Posting Date 08/17/2017
Open Until Filled Yes
Closing Date
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Salaried Staff (Exempt)
Appointment Type Regular
If TERM position provide projected end date
DOT Safety Information None applicable

Duties / Responsibilities

Job Duties


Develops solutions and leads the implementation of increased functionality in enterprise systems: Salesforce – TargetX, Informatica, DegreeWorks, and WebTailor.

Consult and collaborate with users to collect, document, and analyze business needs. Conducts requirements workshops, business process descriptions, and workflow analysis to determine technology requirements. Advocates best practices and data integrity while improving workflow efficiency.


Develop and implement new methods and functions in the organization’s enterprise systems to streamline and improve workflows. Designs, tests, and implements systems based on understanding business needs. Works with coaches, faculty, and staff on streamlining and enhancing use of technologies to produce a student-centric environment.


Analyzes and revises existing system and business logic to enhance system efficiency.


Works with functional groups to facilitate successful business processes and their related applications for integration among the various systems.


Creates and maintains reporting system reports to provide data from information systems to produce ad-hoc and ongoing reports. Uses understanding of functional departments and business processes to resolve problems and collaborate on improving systems technology.


Serves as liaison between GSC and support services regarding customization and configuration, testing, training, implementation and issues regarding enterprise systems and related products in which there is external hosting, service, or support.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Have you ever been employed by any University System of New Hampshire campus?
    • Yes
    • No
  2. If yes, which location(s):

    (Open Ended Question)

  3. Why are you interested in this position?

    (Open Ended Question)

  4. Describe your technology experience as it relates to this position.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
  3. (3) Professional References Contact Info
Optional Documents