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Position Details


Long Classification Title RESIDENCE HALL DIRECTOR
Location Plymouth State University, Plymouth, NH
Department PSU Residential Life     [PSRESX]
Summary of Position

Plymouth State University (PSU) is a vibrant university that combines a heritage of teaching excellence with innovation and in community engagement. Plymouth State University, located in the scenic heart of the Lakes Region and White Mountains of New Hampshire, has approximately 4,400 undergraduate students and 2,700 graduate students. Residential Life is a collaborative organization whose members work closely together to ensure quality service for students, parents, and the institution.

Plymouth State University is in the process of transforming itself from a traditional, regional comprehensive university with 27 academic departments and 3 colleges to an institution organized around 7 integrated clusters in which students engage in authentic learning, helping to solve real world problems in conjunction with community partners. PSU is seeking a Community Director to support the transformation of the new learning model. Community Directors actively engage with residents to advance the University’s retention efforts. This position is responsible for the overall daily operation of a residence hall housing approximately 250-500 students in one of eight residential areas (including traditional residence hall, apartment, and suite style living). Community Directors supervise up to nine student Community Advisors and up to 15 student desk staff. This is a 12-month, fully-benefited, professional live-in position.

We are seeking candidates who…
Demonstrate a strong desire to work directly with students while living and working in a residential setting.
Exhibit the flexibility and adaptability to succeed in a dynamic environment.
Cultivate an environment where students become actively engaged in their residential, campus, and local communities.

Additional Job Information

Review of applications will begin on September 14, 2017 and will continue until the position is filled or the search is otherwise closed at the University’s discretion.
Please provide contact information for three professional references that can speak to your work experience will be requested in the PSU application.

Posting Number/Job Order # PS0591FY18
Acceptable minimum level of education Bachelor's
Acceptable minimum years of experience None
Other minimum qualifications

Bachelor’s degree.
Demonstrate a strong desire to work directly with students while living and working in a residential setting.
Aptitude for learning and applying policy, procedures, and regulations.
Administrative ability and supervisory skills.
Effective planning and goal setting skills.
Ability to work with, manage, and train small to large groups.
Excellent written, verbal, and interpersonal communication skills.
Knowledge of crisis management and intervention techniques.
Demonstrated commitment to social justice, equity, and inclusion.

Additional Preferred Qualifications

Two years of recent live-in residential life experience (undergraduate, graduate, or professional).
Master’s degree or graduate level coursework completed in student affairs, higher education administration, counseling, or related field.
Conference and event experience in a university setting.
Knowledge of human relations and counseling practices.
Academic and/or student organization advising experience.
Demonstrated ability to communicate and collaborate with stakeholders and campus partners.
Participation in campus enrollment and retention initiatives.
Desire to utilize, create and implement innovative practices in residential life.
Experience integrating residential and academic initiatives

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Community Directors are provided a fully furnished apartment and meal plan when dining services are offered to the campus.

Quicklink for Posting
Percent Time Information (FTE) 1.00
Grade 10
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

We are transforming our campus to create a first-of-its-kind university organized around integrated clusters. Our goal is to provide an interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels.
Our students will work in teams with faculty and partners within seven integrated clusters:
1. Exploration and Discovery
2. Innovation and Entrepreneurship
3. Arts and Technologies
4. Health and Human Enrichment
5. Justice and Security
6. Education, Democracy and Social Change
7. Tourism, Environment and Sustainable Development

Our integrated cluster learning model creates an educational experience that will be second to none and strengthens our legacy of interdisciplinary study and experiential learning.
Now is an exciting time to join Plymouth State and help shape our new kind of university and ultimately tomorrow’s leaders.

Posting Details

Posting Date 08/31/2017
Open Until Filled Yes
Closing Date 09/15/2017
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Salaried Staff (Exempt)
Appointment Type Regular
If TERM position provide projected end date
DOT Safety Information None applicable

Duties / Responsibilities

Job Duties


Student Engagement:
Advise residents on an as-needed basis for academic and personal matters, implement community building initiatives to engage residential students, respond to crisis and emergencies, facilitate student conduct meetings with residents, mediate roommate and neighbor concerns, refer students to appropriate campus resources, intervene and engage with students to support University’s retention efforts.


Facilities management, work order tracking, key box management, room inventory, damage billing entry, programming budget oversight, payroll entry, duty scheduling, routine health and safety checks, reception hours in central office, maintain accurate housing roster to support occupancy management, facilitate housing assignment changes, coordinate check-in and check-out processes in assigned area, student conduct records management through centralized campus system, department projects.


Evaluate and supervise up to 9 student Community Advisors and up to 8 work study student employees, contribute to centralized selection and training of student staff.


Participate in campus initiatives (new student orientation, Panther Day, admission open house events, conferences and events, Commencement, PAT senate, campus and division committees, etc.), communicate effectively with key stakeholders including but not limited to University Police, Physical Plant, Counseling Center, Dean of Students office, Admissions, represent Residential Life serving as Community Director on-duty.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe how you think this position supports higher education students.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
Optional Documents