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INFORMATION SUPPORT ASST-PSU

Position Details

Summary

Operating Title INFORMATION SUPPORT ASST-PSU
Long Classification Title INFORMATION SUPPORT ASST-PSU
Location Plymouth State University, Plymouth, NH
Department PSU Admissions Office     [PSADMX]
Summary of Position

Plymouth State University (PSU) is accepting applications for an Information Support Assistant in the Admissions office. This position will be on the “front line” as the first point of contact on our phone system as well as the initial face of PSU Admissions to many of our visitors. Additionally, the successful candidate will serve as part of a team to provide operational support for the student application process. To ensure positive customer relations one will demonstrate independent judgment, problem solving skills, and the initiative to work collaboratively with students, the entire Admissions team, and other campus offices.

Additional Job Information

Review of applications will begin on September 12, 2017, and will continue until the position is filled or the search is otherwise closed at the University’s discretion.
Please provide contact information for three professional references that can speak to your work experience will be requested in the PSU application.

Posting Number/Job Order # PS0586FY18
Acceptable minimum level of education HS or equivalent
Acceptable minimum years of experience 3 years
Other minimum qualifications

- High school diploma or GED.
- Three years of computer related experience, or a combination of higher education and experience equal to three years.
- Customer service experience.
- Ability to provide office support.
- Comprehensive computer skills utilizing computer applications such as: the Microsoft Office suite of products, e-mail, and data entry/retrieval/management. Experience using Salesforce, Banner Student, or other Student Information Systems (SIS) would be a plus.
- Demonstrated multi-tasking skills.
- Excellent interpersonal ability.
- Demonstrated written and oral communication skills.
- Organizational, analytical, and problem-solving skills.

Additional Preferred Qualifications

- Experience working in higher education.
- Familiarity with Banner Student.
- Salesforce Experience.
- Experience with BDMS Xtender.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Salary Range: $13.41-$16.50

Quicklink for Posting http://jobs.usnh.edu/postings/27527
Percent Time Information (FTE) 1.00
Grade 06
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

We are transforming our campus to create a first-of-its-kind university organized around integrated clusters. Our goal is to provide an interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels.
Our students will work in teams with faculty and partners within seven integrated clusters:
1. Exploration and Discovery
2. Innovation and Entrepreneurship
3. Arts and Technologies
4. Health and Human Enrichment
5. Justice and Security
6. Education, Democracy and Social Change
7. Tourism, Environment and Sustainable Development

Our integrated cluster learning model creates an educational experience that will be second to none and strengthens our legacy of interdisciplinary study and experiential learning.
Now is an exciting time to join Plymouth State and help shape our new kind of university and ultimately tomorrow’s leaders.

Posting Details

Posting Date 08/29/2017
Open Until Filled Yes
Closing Date 09/12/2017
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? Yes
Job Category Hourly Staff (Non-Exempt)
Appointment Type Regular
If TERM position provide projected end date
Equipment/Instruments
DOT Safety Information None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Assist Admission Office counselors with application processing and or office policy questions.

Duty/Responsibility

Customer Service: (applicants, parents, guidance counselors) Assist via telephone, email or in person with questions re: the application process and /or requirement policies. Research and resolve problems.

Duty/Responsibility

Manage the Automatic Call Distribution (ACD) for the Admission office. Includes troubleshooting technical problems, consulting with Telecom re: solutions, creating and recording multiple greetings, and activating and deactivating curtailed operations messages.

Duty/Responsibility

Application data entry within Salesforce and Banner SIS: Special attention to detail and accuracy is imperative. Enrollment History High School information: Verify graduation date; enter class rank, class size and GPA from official high school transcript. Enrollment History College information: Verify attendance dates. Determine authenticity of transcript and enter transcript receive date and GPA. General Person Identification: Verify accuracy or update name, address and telephone data. Remove duplicate entries by merging contacts where appropriate. Assign Decisions to Application: Determine if application is complete and ready for Admission Committee review and assign appropriate decision code.

Duty/Responsibility

Review and update applications via Salesforce; associate materials (re: transcripts, recommendations) with applicants within BDMS Xtender and Salesforce; review files (digital and paper) and process updates when new materials are received; open assemble and distribute mail as needed; run errands, mailings and miscellaneous tasks as required by other staff members.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe how you think this position supports higher education students.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
Optional Documents