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Position Details


Location UNH, Durham, NH
Department UNH MUB Food Operations [UQDMUB]
Summary of Position

Supervises and assists the Operations Manager in the supervisor of 10 small scale restaurants, cafes, and convenience stores, including a mobile trailer located at three UNH Campuses and generating $5 million in sales under their scope of responsibilities. The incumbent is responsible for supporting the OM in resolving staffing, shortages, operational issues and performance problems as well as performing regular sites visits and coaching teams on operational expectations. Position may be responsible for customer service, food production, and other daily operations including maintaining related software and POS systems.

Additional Job Information
Posting Number/Job Order # PS0572FY18
Acceptable minimum level of education HS or equivalent
Acceptable minimum years of experience 3 years
Other minimum qualifications

1. High school graduation or equivalent and three years of experience in a food service operation.
2.Two years related supervisory experience.
3.Knowledge of food service metrics, processes, sanitation, and safety.
4. Strong interpersonal skills.
5. Ability to multi-task and effectively prioritize work.
6. Proficiency in industry- related computer applications.
7. Must be able to wear and use appropriate personal protective equipment as necessary.

Additional Preferred Qualifications

1. Experience in a college/university environment.
2. Serv-Safe Certified.
3. Public speaking/presentation skills.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting
Percent Time Information (FTE) 1.00
Grade 11
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

A comprehensive land-, sea-, and space-grant university, UNH is the state’s flagship public university and is ideally located in the rural town of Durham, with ready access to the Maine and New Hampshire seacoasts, Boston, and the White Mountains. The University actively creates and nurtures a dynamic learning environment in which qualified individuals of differing perspectives, life experiences and cultural backgrounds pursue goals with mutual respect and shared spirit of inquiry. UNH has just under 13,000 undergraduate students and 2,200 graduate students.

Posting Details

Posting Date 08/18/2017
Open Until Filled Yes
Closing Date
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Hourly Staff (Non-Exempt)
Appointment Type Regular
If TERM position provide projected end date

1. Personal computer and related software
2. Cash Register
3. Various industry equipment including ovens, grills, fryolators, etc…
4. Hand-held utensils such as knives, spatulas, etc…

DOT Safety Information None applicable

Duties / Responsibilities

Job Duties


*Under the supervision of the Operations Manager, develop a working knowledge of staffing levels for all locations— understanding both peak and down times working with unit supervisors to ensure those levels are providing expected efficiencies and customer service.
*Assist in overseeing the training and development of staff to ensure that all franchise requirements (i.e, Starbucks, Pita Pit) are met.
*Assist in enforcing Associate Handbook and other Hospitality Services and University guidelines, Coach and counsel associates as necessary, communicating any ongoing issues to the Operations Manager.
*Work with student staff on developing desired behaviors and competencies that support the business mission of Hospitality Services. Assist in creating and sustaining a successful student supervisor training program for the department. Participate in all student supervisor meetings.


*Promote and monitor product specifications pertaining to preparation, service, storage and pricing
*Assist in the development and adherence to minimum service and delivery times and take appropriate corrective actions when standards are not met.
*Help ensure the successful passing of all state health inspections with scores exceeding 90 with no major violations.
*Monitor and assist units in complying with strict department and University cash handling policies and procedures and communicate discrepancies to the OM Audit units periodically
*Review and address missed punches with supervisors on a case by case basis
*Participate in all monthly meetings and opportunities for professional development
*Communicate with vendors as necessary


*Assist with Food Pro, Blackboard, Kronos, and POS initiatives and data maintenance
*Assist in developmental of budgets for all departmental locations
*Monitor labor hours and food cost on weekly basis, comparing actual to budget and suggesting remedial action when appreciate.
*Directly supervise units in the event of coverage issues, including Union Court during summer months
*Share in accountability for unit financial results


Perform additional duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you meet the definition of an Internal Candidate? Internal Candidates include: (1) active status employees who have completed the introductory period and (2) adjunct staff members who have been employed within USNH for at least 12 months in total and who have worked at least 1,000 hours during the 12 month period preceding the application for the position. Student employment does not apply toward internal status eligibility.
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
  3. (3) Professional References Contact Info
Optional Documents