Skip to Main Content


Position Details


Location Plymouth State University, Plymouth, NH
Department PSU Student Account Services     [PFBURS]
Summary of Position

This position performs collection of Federal student loans, past due tuition bills, and overdue parking fines, and a variety of bookkeeping/accounting functions. It also conducts exit interviews with separating students, collaborates with outside collection agencies and performs loan verifications for consolidation. This is a term position ending November 2018, with the possibility of continuing should funds become available.

Additional Job Information

Review of applications will begin on November 13, 2017, and will continue until the position is filled or the search is otherwise closed at the University’s discretion.
Please provide contact information for three professional references that can speak to your work experience will be requested in the PSU application.

Posting Number/Job Order # PS0656FY18
Acceptable minimum level of education HS or equivalent
Acceptable minimum years of experience 3 years
Other minimum qualifications
  • High school graduation and three years of related professional business or accounting experience, OR Associates degree (accounting, business or information technology) and one year professional business or accounting experience, OR any combination of related education and related professional experience equal to three years.
  • Computer application skills, such as spreadsheets, word processing, e-mail, data entry/ retrieval management, and knowledge of other software applications.
  • Exceptional customer service skills including the ability to establish and maintain effective working relationships with a diverse group of customers.
  • Aptitude for learning new business procedures and technology.
  • Strong organizational and analytical abilities.
  • Excellent written, verbal and interpersonal, communication skills.
  • Knowledge of bookkeeping methods.
Additional Preferred Qualifications
  • Experience providing customer service with faculty, staff, students and parents.
  • Experience and knowledge of credit collection techniques.
  • Proven Accounts Receivable knowledge and work experience.
Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Salary Range: $14.07-$16.00. Final salary will be based on education and experience.

Quicklink for Posting
Percent Time Information (FTE) 1.0
Grade 07
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

Posting Details

Posting Date 10/30/2017
Open Until Filled Yes
Closing Date 11/15/2017
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Hourly Staff (Non-Exempt)
Appointment Type Regular
If TERM position provide projected end date
DOT Safety Information None applicable

Duties / Responsibilities

Job Duties


Performs collection of Federal Perkins student loans, past due tuition bills, and overdue parking fines, Access Federal Perkins Loan database to reconcile documentation of payments. Follow up to collect past due loans. Prepare Federal Perkins Loan exit documents. Enter holds on academic and financial transcripts; release holds when required paperwork is received. Collaborate with Campus Police to monitor parking tickets, may involve researching original citation, violation history, and appeal submission in IPARQ database. Return phone messages & emails from student/non-student customers to collect on past due balances. Monitor & review accounts that need to go to Outside Collections. Interface with outside collection agencies. Make decisions on appropriate course of collection action. Process all incoming collections mail. Assist Director of Student Account Services with collections as needed.


Other duties and projects as assigned.


Performs variety of bookkeeping/accounting functions

Collaborates with outside collection agencies

Conducts exit interviews with separating students

Performs loan verifications for consolidation (Navient, NeINet, Great Lakes, Dept of Education, Americorps, Military, etc.)

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
Optional Documents