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SENIOR PROGRAM SUPPORT ASST START-CONCORD

Position Details

Summary

Operating Title SENIOR PROGRAM SUPPORT ASST START-CONCORD
Long Classification Title SENIOR PROGRAM SUPPORT ASSISTANT
Location UNH, Durham, NH
Department UNH CHHS Institute on Disability [UFIOD0]
Summary of Position

Located in Concord, NH and under broad supervision of Center for START Services (CSS) Director of Training responsible for a variety of program activities, using significant independent judgment in managing day-to-day CSS-QA and training activities, data collection, policies and procedures. The position requires maintaining confidentiality, and overall support in the coordination of QA and training efforts for the national network of START programs.

Additional Job Information
Posting Number/Job Order # PS0703FY18
Acceptable minimum level of education HS or equivalent
Acceptable minimum years of experience 7-10 years
Other minimum qualifications

1. High school graduation and seven years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate’s Degree and five years of related experience, or a combination of higher education and related experience equal to seven years.
2. Advanced computer skills, including complex word processing, e-mail, spreadsheets, database management, use of search engines, keyboarding skills, and other software applications as required by hiring department/unit.
3. Effective written and oral communication skills.
4. Supervisory skills.
5. Experience in public relations, office supervision, grant-funded programs, marketing, telecommunications or publications as specified by department.
6. Organizational skills.
7. Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.

Additional Preferred Qualifications

1. Strong attention to detail and ability to work as a team member with minimal supervision
2. Effective note taking and documentation skills
3. Advanced use of MS Office Suite (Word, Excel, Power Point, Outlook)
4. Excellent interpersonal skills which include communication, listening skills, approachability, and attitude
5. Ability to manage several project timelines simultaneously in a growing, dynamic organization with shifting priorities
6. Customer service approach to work with strong skills of patience and problem solving
7. Ability to represent the Center for START Services in a positive and professional manner during phone/written communication and in-person contact with program members, provider agencies, trainers and staff
8. 3 years’ experience as an administrative or executive assistant
9. Experience developing work flows and systems to increase efficiencies
10. Experience in social work, health care, or customer service preferred
11. Interest in and commitment to the Center for START Services and Institute on Disability’s missions

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting http://jobs.usnh.edu/postings/28358
Percent Time Information (FTE) 100
Grade 12
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.

Institution Information

The University of New Hampshire is a major research institution, providing comprehensive, high-quality undergraduate programs and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs.

Posting Details

Posting Date 01/05/2018
Open Until Filled Yes
Closing Date
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Hourly Staff (Non-Exempt)
Appointment Type Regular
If TERM position provide projected end date
Equipment/Instruments
DOT Safety Information None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Coordinate day-to-day activities for the CSS QA and Training Dept. including managing phone calls, email, and in-person inquires, QA team calendars/schedules, and state/regional QA and/or training related activities.

Duty/Responsibility

Schedule and manage state/regional QA and training related project meetings including participant invitations (Outlook and Zoom), preparing agendas and other materials, arranging/coordinating videoconferencing equipment or use.

Duty/Responsibility

Coordinate collection of required materials, submission of applications, and tracking of delivered units for all Continuing Education offerings.

Duty/Responsibility

Assist with scheduling and track and report on contracted QA staff hours.

Duty/Responsibility

Maintain current Contact Management System and assist with migration to new platform as needed.

Duty/Responsibility

Record meeting minutes, file in Box and distribute as needed.

Duty/Responsibility

Organize and maintain QA and training files and documents in Box and other platforms.

Duty/Responsibility

Coordinate complicated travel for QA and Training Dept. team members including air, hotel, and transportation related to state/regional projects.

Duty/Responsibility

Under direction of project staff, create and/or enhance project related QA and/or training materials (such as PowerPoint presentations for training or information dissemination).

Duty/Responsibility

Under direction of project staff, create on-line surveys using tools such as Qualtrics or other research tools.

Duty/Responsibility

Assist in the development and coordination of the annual START National Training Institute.

Duty/Responsibility

Research information, assist in preparing reports, and disseminate information as required.

Duty/Responsibility

Participate in regularly scheduled on-site and online CSS team meetings.

Duty/Responsibility

Hire, train, evaluate, and supervise staff/student workers.

Duty/Responsibility

Adhere to legal requirements, and regulations, (i.e. HIPAA), and UNH policies, and maintain confidentiality and discretion in using and conveying information of a sensitive and/or confidential nature.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you meet the definition of an Internal Candidate? Internal Candidates include: (1) active status employees who have completed the introductory period and (2) adjunct staff members who have been employed within USNH for at least 12 months in total and who have worked at least 1,000 hours during the 12 month period preceding the application for the position. Student employment does not apply toward internal status eligibility.
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume/Vita
  2. Cover Letter
Optional Documents
  1. (3) Professional References Contact Info
  2. Other 1